Frequently Asked Questions
Product Questions
Yes they do. We formulate our product range firstly for the tightest curl pattern which requires additional moisture and gentle handling to aid growth, reduce breakage and strengthen. By formulating in this way, they are of a superior quality that benefits every other curl pattern. The Shampoo & Conditioners incorporate light weight yet intensely nourishing ingredients that are able to penetrate the hair follicle without weighing down the strand. The styling treatments are more specific to curl pattern based on individual finish and needs.
Yes. Our product range has been formulated first for the tightest coil pattern to lock in moisture without leaving sticky or heavy residue. Our products have been tested on wigs, locs, braids and numerous protective styles to ensure continual protection and hair maintenance whilst worn in these styles. For product specific information see our Protect & Nourish section to find out more.
Yes. All of our hair products are curly girl friendly. This means that they do not contain any sulphates (SLSs), silicones, waxes or drying alcohols. Whilst our products are curly girl friendly, remember they are not just for girls!
Yes. We recommend that products are suitable for 3 years and above. All of our products are water based & gentle on both the hair and scalp. Our range has been formulated to nourish the hair whilst being sensitive and gentle too. We would always recommend a patch test first.
Yes. All of our products are Plant Based; Vegan and Cruelty Free. We are proudly registered with the Vegan Society and the international Leaping Bunny Trademark who take considerable care to run rigorous checks for initial approval and then audit us annually to ensure continual best practice and ongoing compliance.
We refer to our products as "Un-scented". Our products only bear the faint natural scent of the plant based ingredients we use. We do not add any fragrance nor do we mask the natural scents using any chemicals. Our products are pure, natural and suitable for those with sensory sensitivities.
Yes, all of our products are made from 100% natural ingredients. We do not use any silicones, parabens, sulphates, SLS or harsh alcohols. All of our ingredients are derived from natural, plant based ingredients, carefully selected to ensure that they benefit hair health. If they do not naturally benefit hair health & condition, we don’t include them!
50% of our range is gluten-free. Our Deep Cleansing Shampoo, Afro Butter and Curl Styler are completely gluten-free. Our Deep Restoring Conditioner, Silky Leave in Conditioner and Curl Control Serum whilst not containing gluten as a main ingredient could contain trace amounts from the production process.
Our Silky Leave in Conditioner contains sweet almond oil. Coconut extract is used in some of the products so irritation will be dependent on the level of personal sensitivity. Please check the ingredients for each individual product which is clearly listed on each product page or bottle. We would suggest a patch test for anyone with particular concerns.
All of our products are natural and specially formulated to be extremely gentle, being as simple as possible in formulation, even for the most sensitive of skin types. However, we recognise that your body is unique and we cannot guarantee any one ingredient or product to be completely allergy-free for everyone. If you have sensitive skin, we recommend that you do a patch test on your wrist, inner elbow or behind your ear, prior to using any of our products for the first time.
Great products are essential but technique, diet and external factors also play a key part. We want you to get the best for your curls and offer one to one guidance whenever needed. Book in a curl consultation or email us directly at info@shedidandparrish.co.uk
We have formulated and manufactured our range with our product manufacturing partner based out of Cape Town. They are meticulous in their approach and even use filtered water in our processes to ensure purity and consistency every time. All our products are made in accordance with EU law and in line with Good Manufacturing Practice standards.
Sustainability Questions
All our Shea Butter comes from a female co-operative called Kolo Nafaso. They are a female collective of over 300,000 women from Ghana, Ivory Coast and Burkina Fasso. We have full traceability for the Shea we use, and can be fully confident in the high quality ingredient we receive and the knowledge of how our purchases contribute directly back to their communities.
All of the oils we use in our products are made using the cold pressed method which retains more antioxidants, nutrients and essential fatty acids than a conventional method. It is also a mores sustainable process requiring less energy and creating less waste.
We are as plastic free business as much is possible. All of our bottles and tubs are made from recycled aluminium with direct to bottle printing to minimise waste. All bottles can be cleaned, sanitised and refilled to continue the life cycle of the packaging.
We using recycled card boxes for shipping, tissue paper fillers and gummed paper tape.
No you don't. Unfortunately we haven't yet found an alternative material for the pumps needed for our retail bottles. They are made from recycled plastic and as such recommend that they can be re-used. Our retail bottles are sold without a pump as standard to encourage this process.
Our recycled aluminium and pumps are designed to be reused. When finished, rinse thoroughly with warm detergent and water to clean any visible product. Sanitise using a diluted alcohol to remove any residual impurities, rinse through thoroughly and then refill or re-use as needed.
Shipping Process
Yes we do. Orders for the UK, Europe and Globally (excluding the US) will be dispatched from the UK. Orders for the US will shipped from our distribution partner based in North America for faster and more efficient costs. Shipping costs and any relevant duties will be calculated based on weight and volume. Please refer to our Shipping Policy for further info.
Yes, on all orders over £65. However we reserve the right to alter this service during promotional periods.
Standard UK orders are shipped using Royal Mail Tracked 48 which can be used to trace the delivery. Whilst Shedid & Parrish is not liable for any delayed or failed delivery, if notified we will do our best to help locate and resolve.
As a business we wanted to be as sustainable as possible across all of our processes. Our bottles are made from recycled aluminium and we print directly to the bottle to minimise waste. Our pumps are made from recycled plastic. Our bottles are suitable for re-use to ensure that you can continue using your products without needing additional resources. Our packaging and packing nuts are biodegradable and plastic free.
Other
We are here to help make your curl journey simpler, easier and more enjoyable. If you have any questions, just reach out to us on our email and we'll be delighted to connect. Please reach out to us at info@shedidandparrish.co.uk we're here for you.